FAQ FREQUENTLY ASKED QUESTIONS

Why choose Andrew Christian  Underwear?

AC Mens Underwear is aimed at super sexy appeal and feel, quality mens underwear…. Read More

How do I Shop?
Select the shop button on the home page menu bar.
Select the underwear item.
Inset the quantity and add to shopping cart.
Once done select check out.
Complete the billing details.
We strongly recommend creating an account for traceability of your order.
Select the postage option.
Selected the payment method.
Select place order.
Enter card details, click next and await processing.
Once processed you will receive email confirmation with your order.

Does the Price include Shipping?
No, Postage & Packaging Fees as follow and may vary from time to time
Registered Mail 3-5 Working Days                              R48.75
Speed Service Couriers 1-3 Working Days                 R77.60

Why only size 34-36?
Due to popular demand. Don’t worry the product stretch according to body size.

What happen when the item is out of stock?
No worries. The updated or new product will be loaded.

How do I cancel my Order?
Either logon to your customer account. Select order tab and select cancel.
or send a email to customerservice@mensunderwear.co.za
Include in the subject line : Cancel my Order.
Please include order ref no.
If we receive you email immediately after check or within one day we will initiate the refund process.
. See step 3 of the satisfaction guarantee “Shipping & Returns” tab.

How do I trace my order?
You will be provided with a shipping confirmation email which includes the link to the  the tracking system of the postage option selected during check out.  You can also logon onto your customer account to see the status of your order under the orders tab.

When will I receive my order?
See shipping info under the “Shipping Returns” tab.

Acceptable Payment Methods
Credit or Cheque Cards
Payfast online card system accepting Visa & Master Credit Cards, Debit Cards, Instant EFT.
Or
Direct Deposit
Details provided on order confirmation upon completion of check out
Dep Ref: Order Confirmation Reference. Please email proof of payment to customerservice@mensunderwear.co.za

Privacy & Security
Our shopping cart & check out process is conducted in a secure environment making sure your safety and privacy comes first.

Do you offer a Wrapping Service?
Not at this time.

Questions about Products & Services
Send a email to customerservices@mensunderwear.co.za and we will gladly respond as quick as we can.

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